Our Item are free shipping to USA,EU, Asia, and so on., The custom, taxes and value-added tax are not included in the item price and shipping charge. Usually we send out goods to you by China Post Air Mail for free shipping, about 7-35days can arrived your address. If you need fast shipping DHL,UPS,EMS, although they are not free, but can enjoy very good discount. When you make order, please choose the shipping way which you want on our web shop. We will notice the tracking No. in order list or send email to you.
We are a kind and honest vendor. And hope each our customers will enjoy their shopping from my Aliexpress store. We will go through our feedback file in a regular period, and will leave positive feedback for all of our kind customers. If you are happy with the purchases here, 5 stars rating positives would be appreciated. And if you have any questions regarding any transaction, please feel free to contact me before you leave any feedbacks. Thank you. Hope every customers can leave 5 stars rating positives feedback, thank you!
Because your satisfaction is our goal. Please don’t leave any negative or neutral feedback or open any dispute on Aliexpress without communication, thank you. We believe our communication will solve the problem for you. And it won’t let you down. You know any negative or neutral or dispute will hurt both sides, and won’t let the problem really be solved. Please feel free to contact us at Due to the difference of time zone between China and your location, sometimes the reply to your message will be delayed with 6-10 hours. We respond to messages Monday-Friday during regular business hours, and most messages are replied within 1-2 business days. Please be patient! Thank you!
We will give a full refund if the item you received is different from the description. A Refund will be given after we received the back item quality fine. Please contact us before shipping any items back. The sender shipping costs do not return, and the back shipping cost should paid in your side. Thanks for your consider us.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in the USA, Europe, China & Hongkong by ePacket or EMS and in USA by USPS.. Packages shipped from our US warehouse are mostly shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
5-15 Business days
5-15 Business days
Australia, New Zealand
5-15 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 50 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Lightershop Online (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.